Support
Need a hand with Solunar: Hunt & Fish? Find quick answers below, or write to us and we'll get back to you.
Contact us
Email us about bugs, subscriptions, feature ideas or anything else. To help us help you faster, include your device model, iOS or Android version and the app version (Settings → About).
We usually reply within 2 business days.
Subscription & purchases
How do I restore my Premium purchase?+
Open the app, go to Settings and tap “Restore purchases”. Make sure you're signed in with the same Apple ID or Google account you used to subscribe.
How do I cancel my subscription or the free trial?+
Subscriptions are managed by the store. On iPhone: Settings → your name → Subscriptions → Solunar. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged.
How do I request a refund?+
Payments are handled by Apple and Google, so refunds are too. On iPhone, go to reportaproblem.apple.com. On Android, open the order in Google Play or use Google's refund request page.
Using the app
The app can't find my location.+
Allow location access “While Using the App” in your device settings, and check that Location Services are on. You can also add a spot by hand without granting permission.
I'm not getting prime-window alerts.+
Check that notifications are allowed for Solunar in your device settings and enabled in the app. Alerts are scheduled on the device, so open the app once after changing your spot or settings. Focus modes or battery saver can also silence them.
How do I add the widgets or the Live Activity?+
Long-press the Home Screen (or Lock Screen on iPhone), tap Edit or +, search for Solunar and pick a widget. The Live Activity countdown starts from the Today screen before a window. Widgets and Live Activity are Premium features.
Why are my times different from another app?+
Solunar computes windows from precise astronomy for your exact coordinates and time zone. Other apps may use a different method, a nearby city or rounded times, so a few minutes of difference is normal.
Privacy & data
How do I delete my data?+
Everything is stored only on your phone: no account, no server. Delete your saved spots in the app, or delete the app to remove everything. Read the full privacy policy for details.